Personal Information We May Collect
“Personal Information” is information that identifies you as an individual or relates to an identifiable person, including, for example:
How We May Collect Personal Information
We and our service providers may collect Personal Information in a variety of ways, including:
Through the Service: We may collect Personal Information when you voluntarily provide it to us in connection with our Service, such as during text conversations or when you complete a survey.
Through the Site: We may collect Personal Information when you voluntarily provide it to us through the Site, such as when you request information from us or otherwise contact us.
From Other Sources: We may receive your Personal Information from other sources, such as social media platforms (including from people with whom you are friends or otherwise connected), your school, programs in which you participate, and other third parties.
How We May Use Personal Information
We and our service providers may use Personal Information, to the extent permitted by applicable law and our agreements with schools and other partners:
To provide you with the Service.
To respond to your inquiries and fulfill your requests.
To send administrative information to you, such as information regarding the Service or Site and changes to our terms, conditions, and policies.
For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our Service, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our activities.
How Personal Information May Be Disclosed
Your Personal Information may be disclosed, to the extent permitted by applicable law and our agreements with schools and other partners:
To the school or other organization through which you participate in the Service.
To a third party, such as a school counselor, family or child services agency, or crisis services provider, when you request or agree to such disclosure, or when you indicate a risk of harm to yourself or another person.
To a third party, as directed by your school or other organization through which you participate in the Service.
To a third party researcher, subject to its agreement not to disclose your Personal Information to any person other than those working with it on the research.
To our third party service providers who provide services such as website hosting, data analysis, information technology and related infrastructure provision, email and text message delivery, auditing, and other services.
To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
Other Uses and Disclosures
We may also use and disclose your Personal Information as we believe to be necessary or appropriate, and to the extent permitted by applicable law and our agreements with schools and other partners: (a) under applicable law; (b) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities; (d) to enforce our terms and conditions; and (e) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
Other Information We May Collect
“Other Information” is information that does not reveal your specific identity or does not directly relate to an identifiable individual, such as:
Browser and device information
Information collected through cookies, pixel tags, and other technologies
Demographic information and other information provided by you
Aggregated or deidentified information
If we are required to treat Other Information as Personal Information under applicable law or under our agreements with schools or other partners, then we may use it for the purposes for which we use and disclose Personal Information as detailed in this Policy.
How We May Collect Other Information
We and our third party service providers may collect Other Information in a variety of ways, including:
Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, and Internet browser type and version. We use this information to ensure that the Site functions properly.
Using cookies: Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on the Site, pages visited, language preferences, and other anonymous traffic data. We and our service providers use the information for security purposes, to facilitate navigation, to display information more effectively, to personalize your experience while using the Site, and to recognize your computer in order to assist your use of the Site. We also gather statistical information about use of the Site in order to continually improve its design and functionality, understand how it is used, and assist us with resolving questions about it. We do not currently respond to browser do-not-track signals.
Using pixel tags and other similar technologies: We may use pixel tags (also known as web beacons and clear GIFs) to, among other things, track the actions of Site users, measure the success of our marketing campaigns, and compile statistics about Site use.
IP Address: Your IP address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Site, along with the time of the visit and the page(s) visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications, and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems, and administering the Site. We may also derive your approximate location from your IP address.
From you: Information such as your age, gender, and school, and information about your family and your background, are collected when you voluntarily provide such information.
By aggregating or deidentifying information: Aggregated or deidentified Personal Information does not personally identify you (for example, we may aggregate Personal Information to calculate the percentage of our users who have a particular area code or we may aggregate what we have learned about students to report to their schools on overall student wellness).
How We May Use and Disclose Other Information
We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law or under our agreements with schools or other partners. In some instances, we may combine Other Information with Personal Information (such as combining your name with your age or school). If we do, we will treat the combined information as Personal Information as long as it is combined.
THIRD PARTY SERVICES
We seek to use reasonable organizational, technical, and administrative measures designed to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contacting Us” section below.
CHOICES AND ACCESS
Your choices regarding our use of your Personal Information
If you are a user of our Service and no longer wish to receive text messages from us, please respond to our message with the word STOP.
How you can access, change or suppress your Personal Information
If you would like to review, correct, update, suppress, or delete Personal Information that you have provided to us, you may contact us by email at email@example.com or by text message at 973-547-3131 or 213-805-7103. In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database, or otherwise let us know what limitations you would like to put on our use of your Personal Information. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address or phone number that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain information for recordkeeping purposes. There may also be residual information that will remain within our databases and other records, which will not be removed.
Applicable law may require us to delete your Personal Information upon the request of the school through which you use the Service.
USE OF THE SERVICE AND SITE BY MINORS
The Service and Site are not directed to individuals under the age of thirteen (13), and we request that they not provide Personal Information to us through the Service or Site.
The Service and Site are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country, or territory other than those of the United States. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and, by using the Service or Site, you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries may be entitled to access your personal information.
3400 Prospect Street NW
Washington, DC 20007
Because email communications are not always secure, please do not include sensitive information in your emails to us.
Last Revised: 1/31/17