Open Positions



Volunteer Coach

Remote Volunteer Opportunity at MindRight: Mental Health Coaching for Youth over Text Message

Do you want to advance access to mental health support, educational equity, and social justice? Join our fight to make trauma healing services accessible to millions of youth. We're a 501c3 nonprofit on a mission to help youth recover from trauma. We provide mental health coaching over text message. Each day, our coaches work in teams to check in with youth and help them build positive coping skills guided by evidence-based cognitive behavioral practices.* As a coach, you become someone our students can count on. You implement our Empathize-Normalize-Stabilize coaching framework to support youth through their hard times and celebrate them during their good times. Your role is at the core of what we do. Learn more and sign up here: http://getmindright.org/volunteer/

*You do not need a licensure or clinical background to be a coach. We take coaches through 12-15 hours of training.

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Description - MindRight Volunteer Coach

Interested? Complete our Volunteer Form

Start: We are accepting volunteers on an ongoing basis

Parameters:

  • All coaching is done remotely. Need access to a laptop and reliable, secure Internet connection

  • Minimum 2 hrs per week, weekends available. You select shifts in 6-8am, 3-5pm, 5-7pm, or 7-9pm and are matched with students (all times are currently in Eastern Time)

  • Background check required

About MindRight:

MindRight is changing the status quo for at-risk youth experiencing trauma. Our text-messaging service provides high schoolers with daily, personalized coaching around positive coping skills for managing traumatic stress. Through our service, we are making it possible for every teenager, regardless of socioeconomic background, to access mental health resources needed to recover from trauma.

The Role:

Our coaches are at the core of what we do. We are looking for volunteers to serve as coaches who provide our students with personalized coaching over text message for managing stress. The content our coaches pull from is grounded in evidence-based practices for managing traumatic and chronic stress, including cognitive behavioral therapy, acceptance commitment therapy, and mindfulness-based stress reduction.

Everyday, coaches text students over our web platform following our structured conversation flow. Coaches work in teams to follow the same students and learn from each other. Daily text conversations involve asking students how they are feeling, asking or eliciting what is driving their feelings, and guiding students in developing strategies to work through their challenges. Coaches provide empathy while maintaining a non-clinical, compassionate tone.

Coaches collect student feedback and may participate in product development feedback sessions. We are looking for individuals who are comfortable brainstorming and talking through ideas; who can evaluate details while keeping in mind the bigger picture; who are comfortable testing and evaluating hypotheses; and who are open-minded and collaborative--able to assert and back up their positions while fully considering the perspectives of others.

Texting is conducted over our web platform. Coaches receive 12-15 hours of in-depth training on supporting youth who have experience trauma, using our platform, and implementing our protocols. Coaches must be able to maintain appropriate boundaries in interactions with clients and exercise judgment in accordance to MindRight values, policies, and protocols. Coaches must be willing to reach out for help when needed.

Coaches are trained and supervised by our Chief Operations Officer and Clinical Lead. Coaches receive ongoing support and development throughout the duration of their service. Coaches also join our coach community for collective learning and resource-sharing.

Minimum Qualifications:

  • 1 year of experience working with youth from disadvantaged backgrounds who have/had emotional/behavioral, mental health, or substance abuse challenges or equivalent previous experience. Either volunteer or professional work is acceptable.

  • Ability to interact with youth in a strengths-based way

  • Demonstrated commitment to serving at-risk communities

  • Highly organized. You will be conducting conversations with 10-20 students per day

  • Excellent written and verbal communication skills

  • Demonstrated ability to synthesize information and learn quickly on the fly

  • Proven ability to present publicly and collaborate in teams

  • Ability to work independently, anticipate issues, and prioritize assignments

  • Enthusiasm for innovation, evidence-based treatment, data driven decisions

  • Effective time management skills and the ability to work semi-independently

  • Full understanding of ethics in socioemotional support and working with vulnerable populations

Preferred Additional Qualifications:

  • Personal experience in or ties to the communities we serve

  • Bachelor’s degree in progress or completed

  • Familiarity with individual, family, or group therapy for youth

  • Fluency in Spanish


Director of Student Support

We provide proactive mental health coaching over text message to youth of color impacted by trauma from systemic oppression. The Director of Student Support ensures that we have a team of Supervisors that meets our students’ needs; provide effective supports for students with escalated need; and effectively evaluate the efficacy of our supports. You bring expertise in research on race-based trauma and posttraumatic growth and applications of culturally relevant pedagogy, Black feminist thought, and psychologies of liberation.

Responsibilities

Develop Tier 2 interventions and individualized student support plans for students

  • Develop needs assessment protocols for escalation

  • Identify students in need of individualized support plans

  • Develop individualized support plans for students

  • Provide guidelines for coaches to implement support strategies

  • Evaluate when individual students can be de-escalated to standard supports

Manage team of MindRight Supervisors (who supervise volunteer coaches while texting)

  • Recruit, vet, and train Supervisors based on company growth needs

  • Create training materials as needed

  • Keep documentation of training pipeline up to date

  • Provide ongoing support to Supervisors

  • Contribute to online coach-community forum to facilitate communal learning and growth

Lead impact evaluation of MindRight texting service

  • Develop research plan identifying what to evaluate, how, and by when

  • Procure resources necessary to conduct evaluations

  • Conduct evaluation or manage implementation of evaluation studies

  • Create system for identifying questions, conducting studies, and reporting out results

Review and make recommendations for coaching content

  • Help ensure content is culturally competent and aligned with evidence-based practices

  • Help ensure content does not constitute clinical interventions

  • Develop additional content to ensure culturally competency of content

Qualifications

  • Based in Newark, NJ

  • You are organized and able to multitask and adapt to new developments in real time.

  • You are a team player first. You put “we” before “I” while still respecting your own needs

  • License to practice psychology, counseling, or social work

  • PhD in Psychology, Masters of Social Work, or Masters of Science in Clinical Counseling

  • 3+ years work experience supporting youth in historically marginalized communities

  • Spanish language fluency preferred


Questions or interested? Email us at founders@getmindright.org


Love data?

Ready to grow a technical team?

Passionate about mental health access as a social justice issue?

Join us as our CTO!

At MindRight, we provide proactive mental health coaching to youth over text message. We’re a startup tech nonprofit with the mission of empowering youth of color to heal from trauma from systemic oppression. Our volunteer coaches support teens via text over our web app. In the next year, we’re growing to serve more students and cities. We’re also building our data reporting products to enable systems change in school districts and city agencies.

As we enter into our second year as a startup tech nonprofit, we’re looking for someone to take the lead on our technology strategy and technical team. We’re looking for someone with experience in product management, data analytics and visualization, machine learning, and UI design. We're looking for someone who would start hands on by building a data reporting dashboard, working together with our lead developer. As CTO, you would continue building our data reporting dashboards, lead application of machine learning and natural language processing algorithms into our platform, lead our long-term technology strategy, and build our technical team of staff and volunteers.

Engineering Needs

  • Design and build interactive data reporting dashboards for school partners and internal admin web app users. Data reporting will be used to understand trends in student needs and to track student engagement, coach performance, and the impact of our supports.

  • Apply machine learning, natural language processing, and sentiment analysis algorithms into our web app to support our coaches as they text in real-time.

  • The dashboard will be integrated into our current web app, which is built on a MEAN stack of JavaScript, MongoDB, Angular, React, and Express.js. Texting is conducted using Twilio and all texting data is stored.

Management Needs

  • Based in Washington, DC

  • Decide on impact and quality metrics to focus on in collaboration with leadership team

  • Come up with an interview/hiring process to vet new potential hires and volunteers

  • Create a framework to incentivize and motivate junior developers to keep improving

  • Come up with workflow for code maintenance and code quality

  • Analyze user feedback and interaction data together with leadership team to decide on new product features and roadmaps

  • Provide HYPER realistic timelines and recommendations on development approach based on our financial situation

  • Evaluate performance of technical team members

Questions or interested? Email us at founders@getmindright.org

Chief Technology Officer

 

 

 

 

 

 

 

 


Do you want to advance access to mental health support, educational equity, and social justice? Join us at MindRight in our fight to make trauma healing services accessible to all youth. We're a nonprofit on a mission to empower youth of color to heal from trauma from systemic oppression. We provide personalized, proactive mental health coaching over text message to teens.

Our Supervisors monitor and support MindRight coaches as they text with students in their shifts. Supervisors provide guidance and feedback to coaches and step in during shifts to directly provide escalated support to students over MindRight’s web application. Supervisors are a core part of the MindRight team and service delivery model. Supervisors help ensure quality of coaching and provide crisis stabilization and case management to students as needed. Supervisors collaborate with coaches, other supervisors, our Director of Student Supports, and our co-founders in developing support strategies for students. This position is a contractor position paid at an hourly rate.

Our work is guided by our 5 Core Values:

  • Unconditional Positive Regard: We demonstrate unconditional respect for youth and recognize their right to self-determination for their lives.

  • Intersectionality: We recognize the interconnected and overlapping nature of social identities, including race, gender identity, sexual orientation, religion, and immigration status. We protect the complexities of what it means to be human.

  • Unapologetic: We are unapologetic in advocating to dismantle systems of oppression impacting youth of color.

  • Transparency: We say what we’re going to do. We say what we mean. We keep our kids and stakeholders in the loop on what we’re doing, how, and why.

  • Radical Self-care: We recognize self-care is an obligation to others as well as ourselves.

Qualifications

  • You are committed to fostering healing in communities impacted by systemic oppression.

  • You get teens. You understand the language of teens and how to meet them where they are.

  • You are extremely organized and able to multitask and adapt to new developments in real time.

  • Masters of Social Work and License; or

  • Masters of Science in Clinical Counseling and License; or

  • Masters of Science in Marriage & Family Therapy and License; or

  • Masters or PhD in Psychology and Psychology License

  • 2+ years field or work experience supporting youth in historically marginalized communities

  • Spanish language fluency preferred

Questions or interested? Email us at founders@getmindright.org

Coach Supervisor