Remote Volunteer Opportunity at MindRight: Mental Health Coaching for Youth over Text Message
Do you want to advance access to mental health support, educational equity, and social justice? Join our fight to make trauma healing services accessible to millions of youth. We're a 501c3 nonprofit on a mission to help youth recover from trauma. We provide mental health coaching over text message. Each day, our coaches work in teams to check in with youth and help them build positive coping skills guided by evidence-based cognitive behavioral practices.* As a coach, you become someone our students can count on. You implement our Empathize-Normalize-Stabilize coaching framework to support youth through their hard times and celebrate them during their good times. Your role is at the core of what we do. Learn more and sign up here: http://getmindright.org/volunteer/
*You do not need a licensure or clinical background to be a coach. We take coaches through 12-15 hours of training.
Description - MindRight Volunteer Coach
Interested? Complete our Volunteer Form
Start: We are accepting volunteers on an ongoing basis
All coaching is done remotely. Need access to a laptop and reliable, secure Internet connection
Minimum 2 hrs per week, weekends available. You select shifts in 6-8am, 3-5pm, 5-7pm, or 7-9pm and are matched with students (all times are currently in Eastern Time)
Background check required
MindRight is changing the status quo for at-risk youth experiencing trauma. Our text-messaging service provides high schoolers with daily, personalized coaching around positive coping skills for managing traumatic stress. Through our service, we are making it possible for every teenager, regardless of socioeconomic background, to access mental health resources needed to recover from trauma.
Our coaches are at the core of what we do. We are looking for volunteers to serve as coaches who provide our students with personalized coaching over text message for managing stress. The content our coaches pull from is grounded in evidence-based practices for managing traumatic and chronic stress, including cognitive behavioral therapy, acceptance commitment therapy, and mindfulness-based stress reduction.
Everyday, coaches text students over our web platform following our structured conversation flow. Coaches work in teams to follow the same students and learn from each other. Daily text conversations involve asking students how they are feeling, asking or eliciting what is driving their feelings, and guiding students in developing strategies to work through their challenges. Coaches provide empathy while maintaining a non-clinical, compassionate tone.
Coaches collect student feedback and may participate in product development feedback sessions. We are looking for individuals who are comfortable brainstorming and talking through ideas; who can evaluate details while keeping in mind the bigger picture; who are comfortable testing and evaluating hypotheses; and who are open-minded and collaborative--able to assert and back up their positions while fully considering the perspectives of others.
Texting is conducted over our web platform. Coaches receive 12-15 hours of in-depth training on supporting youth who have experience trauma, using our platform, and implementing our protocols. Coaches must be able to maintain appropriate boundaries in interactions with clients and exercise judgment in accordance to MindRight values, policies, and protocols. Coaches must be willing to reach out for help when needed.
Coaches are trained and supervised by our Chief Operations Officer and Clinical Lead. Coaches receive ongoing support and development throughout the duration of their service. Coaches also join our coach community for collective learning and resource-sharing.
1 year of experience working with youth from disadvantaged backgrounds who have/had emotional/behavioral, mental health, or substance abuse challenges or equivalent previous experience. Either volunteer or professional work is acceptable.
Ability to interact with youth in a strengths-based way
Demonstrated commitment to serving at-risk communities
Highly organized. You will be conducting conversations with 10-20 students per day
Excellent written and verbal communication skills
Demonstrated ability to synthesize information and learn quickly on the fly
Proven ability to present publicly and collaborate in teams
Ability to work independently, anticipate issues, and prioritize assignments
Enthusiasm for innovation, evidence-based treatment, data driven decisions
Effective time management skills and the ability to work semi-independently
Full understanding of ethics in socioemotional support and working with vulnerable populations
Preferred Additional Qualifications:
Personal experience in or ties to the communities we serve
Bachelor’s degree in progress or completed
Familiarity with individual, family, or group therapy for youth
Fluency in Spanish
MindRight Content Developer Role Description
Start Date: Between August 14, 2017-September 18, 2017
Location: Newark, NJ; Camden, NJ; Philadelphia, PA; or Washington, DC
Overview of the Position:
The Content Developer will create, evaluate, and develop culturally relevant coaching content and frameworks for MindRight’s texting service. As the Content Developer, you bring expertise in research on race-based trauma and post-traumatic growth, as well as applications of culturally relevant pedagogy, Black feminist thought, and psychologies of liberation. You are energized by creating modes of communication and support tailored to empower youth of color most impacted by systemic oppression. You are committed to ensuring your work is intersectional in its intent and impact. You will work in partnership with MindRight’s Director of Coaching to ensure development of content and our coach training program evolves in synchronicity.
Our mission is to empower youth of color to heal from trauma from systemic oppression. We work with resilient youth who are hungry to overcome adversity and become the best versions of themselves. We provide personalized, evidence-informed mental health coaching over text message. Our vision is to leverage technology to make mental health support available to every youth of color. Our work has been recognized by organizations and institutions including Fast Company, Halcyon Incubator, Camelback Ventures, 4.0 Schools, UC Berkeley Haas Graduate School of Business, UPenn Graduate School of Education, and Stanford Graduate School of Business.
This position starts as early as August 14, 2017 as a 6-month contract, with flexible hours.
The Content Developer will:
Review existing coaching content with a critical race lens from the vantage point of a person of color practitioner and modify and add to the content
Create a research-backed plan of what content to develop, with all stakeholders aligned
Develop and implement new content and work with the MindRight leadership team to decide on what content to formalize into our system
Evaluate the impact of new content on student engagement and psychological outcomes
Collaborate with Director of Coaching to ensure coach training program incorporates new content
Complete MindRight Coach training
Coach students following our Empathize-Normalize-Stabilize framework over our MindRight coaching web application
Supervise volunteers coaching students
Respond in escalated situations to provide students with crisis stabilization support
Serve as a field supervisor for MSW interns
Advanced degree in Psychology with 3+ years of postgraduate work experience or MSW and LCSW with 3+years of postgraduate work experience
You are committed to working toward a cause bigger than yourself - fostering healing among communities most impacted by systemic oppression.
You view your work as social justice work. Your work is intersectional. You understand how systems of privilege and oppression have shaped the world around us.
You “get” teens. You understand the language of teenagers and understand how to meet them where they are.
You have demonstrated success working in an entrepreneurial environment.
You are committed to communicating openly with team members.
You have your own self-care strategies you practice to ensure your personal sustainability
You are a powerful listener with a high emotional IQ. You are aware of how your words and actions impact others.
Your northstar is “excellence.” The teams you have led are known for consistently setting and hitting ambitious goals because you execute with precision and deliver with pride.
You are a learner by nature. You ask a lot of questions that begin with “why.” You are always pulling out lessons learned from your experiences. You identify your assumptions and are eager to set aside and test your assumptions. You’re not afraid to be proven wrong by data.
You worked in high-performing teams where individuals of diverse backgrounds feel they can do their best work. Your former co-workers often vie for the opportunity to work with you.
You learn from others. You value others’ lived experiences and perspectives. You view difference as an asset.
Skills and experiences
You are a masterful strategic thinker. You anticipate opportunities and risk associated with strategies and decisions.
You are detail-oriented. You plan, prioritize, and organize everything in your life professionally and personally.
You are a time maximizer. You communicate information clearly and efficiently. You provide information to teams in a straightforward manner. You proactively anticipate questions that team members might have, prioritize them to focus on the important few that will make a difference and allow the team to meet its goals.
You have experience working through conflict and finding resolution even when there is no agreement.